TERMS & CONDITIONS

Welcome to Pacific Island Woodcraft! By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

We specialize in crafting high-quality wooden souvenirs, gifts, furniture, and personalized decorative pieces. All items are handmade and may have slight variations in appearance, reflecting their unique craftsmanship.

• All orders must be paid in full at the time of purchase.
• Payments are securely processed through our website’s payment gateway.
• We do not begin fabrication or ship any items until payment has been received.

• Applicable taxes will be calculated at checkout based on your location.
• Shipping costs are calculated at checkout and depend on the size, weight, and destination of your order.
• Customers are responsible for ensuring the accuracy of their shipping address.

• For commissioned pieces, designs will be approved by the customer prior to fabrication.
• Once the design is approved, changes cannot be made, and production will begin.
• Commissioned projects are non-refundable once approved and fabrication has started.

• Due to the personalized nature of our products, all sales are final.
• If your item arrives damaged or defective, please contact us within 7 days of delivery to resolve the issue.
• Refunds or replacements will be issued at our discretion after verification of damage or defects
• Additional Terms may apply. See our complete Return & Refunds Policy

• Production times vary based on the complexity of the project and our current workload. Estimated timelines will be provided when your order is placed.
• Shipping times depend on the carrier and destination and are not included in the production timeline.

All designs and products created by Pacific Island Woodcraft are the intellectual property of our business and may not be reproduced or resold without permission.

• Pacific Island Woodcraft is not liable for delays caused by shipping carriers, incorrect shipping information, or unforeseen circumstances.
• Customization or installation of furniture or decor is the responsibility of the customer unless otherwise agreed upon.

We reserve the right to update these terms and conditions at any time. Changes will be posted on this page and take effect immediately upon publication.

If you have any questions or concerns about these terms, please reach out to us. Our Mailing Address is Listed Below, our Phone Number is (808) 320-8527 or you can send us a message through our Contact Page.

Thank you for choosing Pacific Island Woodcraft! We look forward to creating something special for you.